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Key is invalid...
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SQ3R Jick
WI Forum Novice
Joined: 11 Mar 2004
Posts: 1
 Post Posted: Thu Mar 11, 2004 2:11 pm  Post subject: Key is invalid...
I purchased Warfare Incorporated on the CD that was offered. I installed it and it ran fine. Today, I tried to update the game, using the same exact profile on my Zodiac that the original game had been installed to. After the install, it asked me to input my registration code in again. However, as soon as I did it said that the password was invalid. The serial had the "K-" in the registration of the game as does my serial, but it says that my serial is invalid, even though it worked perfectly fine for the original game on the cd. Any help in resolving this issue would be greatly appreciated.
scottlu
WI Founder


Joined: 15 Aug 2003
Posts: 1773
 Post Posted: Thu Mar 11, 2004 2:21 pm  
The retail version (CD) and the esd (on-line) version have different keying mechanisms. You need to exchange your retail key for an esd key. To do that visit http://www.handmark.com/support. You'll need to provide these two pieces of info:

- The old retail key
- The new code you see when you run WI (starts with 'C-')

And they will exchange it for you and provide you a new key (starts with 'K-').

Thanks.

Last edited by scottlu on Tue Mar 16, 2004 6:22 pm; edited 1 time in total
MegaManXcalibur
Developing Poster


Joined: 06 Mar 2004
Posts: 17
Location: Minnesota
 Post Posted: Thu Mar 11, 2004 11:06 pm  
I was just going to ask the same question. Thanks.
claxbane
Site Admin


Joined: 15 Aug 2003
Posts: 331
Location: Seattle, WA
 Post Posted: Fri Mar 12, 2004 12:14 pm  
The FAQ has all the information on how to submit for a new registration code.
rYcEWiTsArS
WI Forum Novice
Joined: 14 Mar 2004
Posts: 3
 Post Posted: Tue Mar 16, 2004 6:07 pm  Post subject: How Long?
yea...
how long does it take support to email you the esd key... :?:
claxbane
Site Admin


Joined: 15 Aug 2003
Posts: 331
Location: Seattle, WA
 Post Posted: Wed Mar 17, 2004 3:24 pm  
I'm not sure exactly how long it takes. I will ask them about this.
rYcEWiTsArS
WI Forum Novice
Joined: 14 Mar 2004
Posts: 3
 Post Posted: Wed Mar 17, 2004 5:06 pm  
yea
thanks
MeganCoriale
WI Forum Novice
Joined: 24 Mar 2004
Posts: 1
 Post Posted: Wed Mar 24, 2004 6:12 pm  Post subject: How long will it take?
I e-mailed them 2 days ago for this problem, before finding this forum... They have not contacted me at all, not even to let me know that they received my e-mail!
claxbane
Site Admin


Joined: 15 Aug 2003
Posts: 331
Location: Seattle, WA
 Post Posted: Thu Mar 25, 2004 9:54 am  
They are working on a solution that will allow users to access a web page to have their serial number converted. In the mean time they will be giving out ESD serial numbers for users who purchased the retail version.

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