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Warefare update problem
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V I P E R X
Semi-frequent Poster


Joined: 04 Dec 2003
Posts: 33
 Post Posted: Thu Mar 11, 2004 5:13 am  Post subject: Warefare update problem
I'm trying to update to 1.1, and it won't do it. It always installs 1.0. I remove it from activesync, and my Pocket PC and it won't upgrade. It doesn't even ask for my registration key. Can anyone help?
scottlu
WI Founder


Joined: 15 Aug 2003
Posts: 1773
 Post Posted: Thu Mar 11, 2004 2:25 pm  
Let me make sure I understand: You tap on Remove Program from ActiveSync and let it do that, then install the new v1.1, but you still get v1.0?
V I P E R X
Semi-frequent Poster


Joined: 04 Dec 2003
Posts: 33
 Post Posted: Fri Mar 12, 2004 2:58 pm  
Yes. I did it through activesync, then through remove programs, and even deleted my whole Warefare folder (saves). When I do install it, it doesn't ask for my keycode. Is there something in my registry?
scottlu
WI Founder


Joined: 15 Aug 2003
Posts: 1773
 Post Posted: Fri Mar 12, 2004 3:05 pm  
There are no registry issues. I guess the first thing I'd suggest is to re-download v1.1 and make sure you execute that version, and that you have no v1.0 installers laying around that you might execute by mistake.

If it still doesn't work, go into:

\Program Files\Microsoft ActiveSync

and delete the Warfare Incorporated folder.

Remove the program from your PocketPC. Preferably hard-reboot your device to wipe it (just to make sure we're starting from a clean slate)

Then install v1.1.
V I P E R X
Semi-frequent Poster


Joined: 04 Dec 2003
Posts: 33
 Post Posted: Fri Mar 12, 2004 4:13 pm  
...Hard reset... is there anyway around that? I'd lose a ton of stuff...
V I P E R X
Semi-frequent Poster


Joined: 04 Dec 2003
Posts: 33
 Post Posted: Fri Mar 12, 2004 4:22 pm  
Just got it to work!!... but now my key is invalid. Sigh. This isn't my day.
Cobra
WI Forum Novice
Joined: 14 Mar 2004
Posts: 2
Location: Mountlake Terrace, Wa.
 Post Posted: Sun Mar 14, 2004 10:48 am  Post subject: Upgrade
I am having the same problem, but I don't want to invalidate my key to upgrade. When upgrading, it still says 1.0, and I can't load the add-on missions. (I am assuming that they are NOT the same as the challenge missions) Is there a way to do this that does NOT invalidate my key? :cry:
scottlu
WI Founder


Joined: 15 Aug 2003
Posts: 1773
 Post Posted: Sun Mar 14, 2004 12:38 pm  
cobra, if you bought v1.0 online, then upgrading to v1.1 won't invalidate your key. If you bought retail (at a store), then if you upgrade to v1.1 online, you'll need a new key, but it is easy to do if so.

You need v1.1 to see the new missions.

If you still have problems upgrading, post back here.
Cobra
WI Forum Novice
Joined: 14 Mar 2004
Posts: 2
Location: Mountlake Terrace, Wa.
 Post Posted: Sun Mar 14, 2004 2:16 pm  
I DID buy it in a store. Now what do I do? I did send in a rebate though, so does that mean you have a record of my purchase?
tmassey
Semi-frequent Poster


Joined: 15 Aug 2003
Posts: 26
 Post Posted: Mon Mar 15, 2004 12:12 pm  
We are working to find a solution that will work more cleanly for users who purchased the product from a retail store. In the mean time, please direct any questions you have through our knowledgbase at http://www.handmark.com/support. That will help us handle the problem most efficiently and collect information from the interaction that we can share with other users.

Thanks,

Tim
cowboyshootist
WI Forum Novice
Joined: 09 Jan 2004
Posts: 5
 Post Posted: Mon Mar 15, 2004 3:25 pm  
FYI, that URL is www.handmark.com/support

The post above has a period at the end of the URL that prevents you from getting to the proper place.

Cheers
TC

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